Gaming should be a source of enjoyment, not stress. ng99 wants you to play in a healthy, safe way that stays within your limits. This page has everything you need for a complete guide to responsible gaming.
Responsible Gaming means keeping gaming a healthy form of entertainment — not letting it become the center of your life. It means staying fully in control of your time and money.
At ng99, we believe gaming is most enjoyable when you play with a clear head. Play for fun, not just to win. Respect your limits rather than chasing losses.
Our platform gives you the tools to monitor your gaming habits and seek help when needed. Everything on this page has been designed with you in mind.
ng99 is always here for you. If you have any concerns about your gaming, reach out to our support team — we're here to help, not to judge.
Ng99 is a licensed international gaming platform. A core part of our licensing obligations is ensuring responsible gaming — but beyond compliance, we genuinely believe our members' well-being is our top priority.
Under this policy, ng99 ensures the following:
Our features to help you stay in control of your gaming
Set your own daily, weekly, or monthly deposit limit. Limits take effect immediately once set. Lowering a limit applies right away, but increasing one requires a 7-day waiting period — this is there to protect you.
Set a maximum loss amount you're comfortable with for a given period. Once you hit that limit, gaming will automatically pause. You can resume the next day or after your chosen time has passed.
Decide in advance how long you want to play. When your time is up, ng99 will send you an alert and give you the option to end your session. Taking a break after a long session is good for everyone.
If you'd like to take a break for a while, let our support team know. You can take a Cooling-Off Period of anywhere from 24 hours to 6 weeks. During this time you won't be able to log in to your account. Once the period ends, you can resume playing automatically.
If you feel your gaming is getting out of control, apply for self-exclusion. You can choose a period ranging from 6 months to permanent. During this time, creating a new account will also not be permitted. This is not a sign of weakness — it's a courageous decision.
You can review your full gaming history at any time — including how long you've played, how much you've spent, and how much you've won. This transparent report helps you better understand your own gaming habits.
Contact the ng99 support team via live chat to use these tools. We're available 24/7 and ready to help.
It's not always easy to recognize when gaming shifts from entertainment to a problem. Watch out for the warning signs below.
Spending beyond your budget and finding it difficult to keep up with payments.
You are repeatedly placing large bets trying to recover lost money.
Cutting back on time with work, family, or friends because of gaming.
Trying to stop gaming but finding you can't.
Lying to family or friends about your gaming.
Turning to gaming to cope with stress, loneliness, or low mood.
Feeling restless, anxious, or irritable when you're not gaming.
If two or more of these signs apply to you, contact ng99 support today. Asking for help takes courage.
Ask yourself the questions below. Answer honestly — this is just for you.
Have you exceeded your set budget at any point in the past month?
Do you find yourself in a bad mood after a loss, and is it affecting your family life?
Are you spending more time gaming than working or studying?
Have you borrowed money or used family funds to fund your gaming?
Do you find it hard to enjoy yourself or pass the time without gaming?
Is staying up late to game affecting your health or work?
If you answered "yes" to two or more questions, please reach out to the ng99 support team or consider self-exclusion.
Follow these simple guidelines and gaming will always stay enjoyable
Decide how much you're willing to spend before you start playing. Once that amount is gone, stop — it's fine to walk away, because that was your entertainment budget.
Hours of non-stop play impairs your judgment. Take regular breaks — get up, stretch, drink some water — then decide whether you want to keep playing.
Drop the idea of making money from gaming. A win is a bonus — the real goal is to have fun. Playing with the expectation of winning only leads to disappointment.
Chasing losses by telling yourself "I'll win this time" is one of the biggest mistakes you can make. Every game is independent — past losses do not carry over into future wins. Stop and step away.
Gaming is just one small part of life. Never let it take a back seat to time with family or catching up with friends.
If you feel like you're losing control of your gaming, contact ng99 support right away. We won't judge you — we'll help you.
Ng99 strictly prohibits gaming by anyone under 18. This isn't just a legal requirement — it's our moral responsibility. Protecting the younger generation from gaming addiction is a duty we all share.
Age verification is mandatory during registration at ng99. Additional documents may be requested in suspicious cases. Accounts belonging to minors are closed immediately.
If a minor has created an account on ng99, contact support immediately. All data will be deleted.
Ng99 is strictly for players aged 18 and above. Registration and gaming by minors is completely prohibited.
No Access for Minors
Your Responsible Gaming Questions Answered
Ng99 is your trusted partner. Play responsibly, stay within your limits, and enjoy Bangladesh's best online gaming platform.